Privacy policy

Privacy Policy

Last Updated: 20/02/2025

At Jeevay.pk, we value your trust as much as we value comfort in every step. This policy explains how we collect, use, and protect your personal information. By using our website or services, you agree to these terms.

1. Information We Collect

We collect only what’s necessary to serve you better:

  • Personal Data: Name, email, phone number, shipping address, and payment details (processed securely via third-party gateways).

  • Usage Data: IP address, browser type, device information, and pages visited (via cookies and analytics tools).

  • Voluntary Data: Feedback, reviews, or survey responses.

2. How We Use Your Information

Your data helps us:
✅ Process orders and deliver crocs to your doorstep.
✅ Send order updates, tracking details, and customer support.
✅ Improve our website, products, and services through analytics.
✅ Send promotional offers (only with your consent).

3. Sharing Your Information

We never sell your data. Limited sharing occurs with:

  • Courier Partners: To deliver your order (e.g., TCS, Leopards).

  • Payment Gateways: To process transactions (e.g., JazzCash, EasyPaisa).

  • Legal Compliance: When required by Pakistani law.

4. Data Security

We protect your data with:
🔒 SSL Encryption: Secure payment processing.
🔒 Restricted Access: Only authorized staff handle sensitive data.
🔒 Regular Audits: To identify and fix vulnerabilities.

Note: No online method is 100% secure, but we strive to meet industry standards.

5. Your Rights

You have the right to:

  • Access: Request a copy of your personal data.

  • Correct: Update inaccurate information.

  • Delete: Ask us to remove your data (exceptions apply for legal/accounting needs).

  • Opt Out: Unsubscribe from marketing emails via the "Unsubscribe" link.

To exercise these rights, email info@jeevay.pk.

6. Cookies

We use cookies to:
🍪 Remember your cart items.
🍪 Analyze website traffic (Google Analytics).
🍪 Personalize your experience.

You can disable cookies via browser settings, but some site features may not work.

7. Data Retention

We retain your data:

  • Active Accounts: Until you delete your account.

  • Orders: For 5 years (to comply with tax/legal requirements).

8. Children’s Privacy

Our services are not intended for minors under 18. We do not knowingly collect their data.

9. International Transfers

Data may be stored on secure servers outside Pakistan (e.g., payment gateways). We ensure partners comply with global privacy standards.

10. Updates to This Policy

We’ll notify you of changes via email or website notices. Continued use implies acceptance.

Contact Us

For questions, requests, or concerns:
📧 info@jeevay.pk
📞 +92 337 4894567 (Mon–Sat, 9 AM – 5 PM PKT)
📍 Islamabad

Walk Confidently, Trust Fully.
Jeevay.pk – Where Comfort Meets Integrity.